FiveS Hotel Johor Bahru City Centre (“FiveS Hotel”) recognizes and respects your right to privacy. This Privacy Policy explains how FiveS Hotel or on our behalf collects and handles your Personal Data and is formulated by the Personal Data Protection Act 2010. By interacting with FiveS Hotel such as registering as a guest with us, entering into any other transactions with us, using the FiveS Hotel website, or visiting our social media websites, you consent to the processing of your Personal Data by FiveS Hotel or on our behalf. FiveS Hotel shall have the right to modify, update or amend this Privacy Policy at any time without prior notice. Continuing communication or use of FiveS Hotel’s services shall signify your acceptance of the Privacy Policy unless otherwise informed.

Collection Of Personal Data

Personal Data is information that relates directly or indirectly to you, which makes you be identified or identifiable from that information. The Personal Data may include your name, passport, and visa information, children’s information, contact information, credit card details, your travel dates, your preferences, and other information collected about your stay at our hotel and/or the goods and services we provide and may include other information depending on the nature of dealings with us. The provision of your Personal Data is voluntary. However, if you do not provide your Personal Data, FiveS Hotel may not be able to communicate with you or to provide you the goods or services you require.

Purposes Of Processing

FiveS Hotel may collect, retain and process your Personal Data including any additional information you may subsequently provide, for the following purposes but is not limited to:

  • To communicate with your including but not limited to providing tourism and hospitality services and handling all your inquiries, feedback, or complaints;
  • To update you of any events, promotions, marketing materials, and information
  • To enforce any of the terms in the agreements between us;
  • To conduct internal data analysis, market research, and auditing;
  • To comply with any order of court or directive from authorities as may be required by law
If you do not provide or update all the information as requested, we might not be able to keep complete information about you, thus affecting our ability to fulfill the purposes stated above.

Disclosure To Third Parties

FiveS Hotel may disclose and transfer your Personal Data:

  • to our related companies, affiliates, contractors, vendors, service providers or individuals for our business operation, to help us with some services we provide and for cross-promotional purposes;
  • to owners and operators of our hotels or our business partners and investors;
  • to any law enforcement agency, courts of Malaysia, or according to any court order.

Links To Other Sites

Our website may contain links to other sites. If you choose to visit any of those websites, then their privacy policies would apply. FiveS Hotel’s Privacy Policy applies solely to the information collected by us.

Protection Of Personal Data

FiveS Hotel is committed to protecting your Personal Data, including administrative, technical, and physical measures to safeguard your Personal Data against loss, theft, and misuse as well as against unauthorized access, disclosure, usage, alteration, and destruction. Your Personal Data is accessed only by authorized staff who are instructed to handle your information with confidentiality. FiveS Hotel will retain your Personal Data for the period necessary to fulfill the many different purposes outlined in this policy unless a longer retention period is permitted or required by law.

Right Of Access To Personal Data

FiveS Hotel requests your help to ensure that your Personal Data is accurate, complete, and up to date. You may access and request for correction of your Personal Data, to limit the processing of your Personal Data, or to contact us with any inquiries or complaints in respect of your Personal Data. In the event we decline to process your request, we will inform you of our reason for the refusal.